![]() ![]() ![]() (e) Make sure the user is using the same one. (d) In the Ethernet section, look for the IPv4 address. (a) Click Start, type in "cmd" (without quotes), type in at the command line prompt in the cmd.exe/terminal window: (b) ipconfig /all (c) Press Enter/Return. Check that the user has the correct IP address.Sure the user's userid appears as an allowed user for remoteĭesktoping, along mjg88 and bjb344 and jpm46 and icommonscrc, and such. (a) If the "System Properties" window is not still open, follow instructions for 4.1 again. Is the user in the list of allowed remote desktop users.(b) Make sure the checkbox that only allows uses with Network Level Authentication is checked. In the "System Properties" window, be sure that "Allow remoteĬonnections to this computer" is selected and not grayed out. Search for "remoteĭesktop" (no quotes) in the "Control Panel" window. Is "Allow remote connections to this computer" enabled? (a) Click.Don't just check that there's an internet signal. Browse to some random news story or website. ![]() Make sure the computer has an internet connection.(a) If the computer is not on, that's a problem. Login as Administrator on the computer that they are connecting to.(a) LAST RESORT DURING COVID-19 Quarantine (b) May not be able to login them back in. Let the user know we may need to sign them out or reboot the computer.If the user is off-campus, are they connected (for sure) to Drexel's VPN?. ![]()
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